As President and Chief Operating Officer of RingCentral, Mo Katibeh oversees sales, marketing, customer experience, human resources, and overall strategy. Katibeh is an experienced technology leader who helps RingCentral grow faster by investing in critical areas. Katibeh has improved its processes and systems to make the company more flexible and able to help customers move their business communications to the cloud. This allows the company to grow in a stable and profitable way.
Mo Katibeh has worked in technology, the cloud, product development, and sales for 20 years. Before joining RingCentral, he was EVP Chief Product & Platform Officer and EVP Chief Marketing Officer of AT&T Business. He oversaw all product development, marketing, and sales for digital, wholesale, and indirect channels. Katibeh led the market in growing AT&T’s multibillion-dollar communications, collaboration, and security business. Forbes named him one of the World’s Most Influential CMOs for 2019 and 2020.
Mo Katibeh lived in Europe, South America, the Middle East, and the United States. He has a Bachelor of Business with majors in International Business, Marketing, and Philosophy from Oklahoma State University. Katibeh is married, and she has two kids.
- What did you do before you worked in telecommunications?
Katibeh: I’ve worked for top global technology companies for 20 years, including seven years at AT&T. Before that, I worked for tech companies like Dell, Compaq Computer Corporation, and International Business Machines (IBM). I’ve lived in the US, Europe, the Middle East, and South America. I’ve worked at top companies in sales and product management.
- What are the most important things you’ve learned about business?
Incentives drive behavior. Even though they may not be easy to see, they are there. Both good and bad incentives can make people act. People I know are working around the clock to meet their sales goals. They do this not to sell products but to make much money.
Business leaders need to identify and understand incentives accurately. Hence, they know how to lead people and attract top talent. A crucial part of being a good business leader is thinking strategically about motivations.