It’s a little-known fact that most consumers aren’t even aware of, but the Papa in Papa John’s actually refers to People Are Priority Always (P.A.P.A.). With that sentiment in mind, Papa John’s CEO, Steve Ritchie set out late this past summer to connect with the people who work and run franchises all over the country.
The locations Steve Ritchie trekked to included Dallas, Atlanta, Los Angeles, Chicago, and Detroit, and the one key thing Steve Ritchie did at these various locations was listen; listen to his franchisees.
His experience as he relayed it in a recent article included personal feedback from franchise owners and their employees and how many franchise owners consider their teams to be an extension of their personal families. Giving back to the community also appeared to be a priority as franchise owners told Steve Ritchie all about local schools and charities in their communities that they support.
One thing Steve Ritchie Papa Johns didn’t seem to shy away from was mentioning the fact that he had hard conversations with franchisees who have experienced difficult interactions with their customers because of the trust the company has lost.
Steve Ritchie’s visits to Papa John’s locations throughout the country highlight the commitment to the company with a focus on quality. In his words, “As we strive to become a better brand fully rooted in our purpose, our passion and commitment to the quality of our company and our products will grow.” The way he intends to achieve that includes emphasis on the need to listen and willingness to hear feedback even when it is difficult to hear.
As per NRN, he appears committed to whatever actions are deemed necessary to build a better company, not just for team members but also for the customers they serve and their surrounding communities where the franchises are located.